the needs of the customer is our first priority, establishing
the relationship through the ability to provide Total Customer
Through this process, we can determine whether
the 'fit' is beneficial to both the company and the customer:
being 'all things to all people' is not the philosophy of
We provide superior Customer Service to a
wide variety of organizations, with many types of freight,
customizing the process to fit their needs. Each customer
works with a dedicated Account
Executive (A/E) that understands their company and freight,
allowing personalized attention on all levels – from
booking the truck to the final invoice for our services. Our
fleet of drivers and owner operators coupled with a variety
of trailer configurations (van, deck, multi-axle) allows us
to easily meet our customer requirements.
Technology has allowed us to provide more
accurate load tracking to our customers via our GPS satellite
tracking system. This system allows integration with the truck,
our driver and our on-site employees and allows us to provide
timely and accurate information to our customers. We have
provided our customers the option to trace
their shipments on-line, anytime via the Internet. This
displays live information on where their shipments are 24/7.
We work closely with our customers on implementing
new information technologies enabling our customers to manage
their transportation requirements and inventory more effectively.
We are no longer merely a valuable supplier to our customers
– we are partners with.